Returns & Cancellation
Defective or Damaged Products:
- If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item.
- Provide detailed information and, if possible, include photographs to expedite the process.
- We will arrange for a replacement or offer a refund based on your preference.
Incorrect Item Received:
- If you receive an item different from what you ordered, please notify us within 14 days of receiving the product.
- We will provide instructions for the return process, and upon verification, we will ship the correct item or issue a refund.
Change of Mind:
- We understand that preferences may change. If you wish to return an item due to a change of mind, contact us within 30 days of receiving your order.
- The item must be unused, in its original packaging, and in resalable condition.
- Return shipping costs will be the responsibility of the customer.
Cancellation Policy:
Order Cancellation:
- If you decide to cancel your order, please contact us as soon as possible.
- If the order has not been processed or shipped, we will cancel it and issue a full refund.
- Once an order has been shipped, the standard return policy applies.
Refund Process:
- Refunds will be processed within 7 business days after the returned item is received and inspected.
- We will issue the refund using the same payment method used for the original purchase.
Important Notes:
- Please ensure that all returned items are adequately packaged to prevent damage during transit.
- Customized or personalized items may not be eligible for return unless they are defective or damaged.
- Refunds are issued for the product price only; shipping costs are non-refundable unless the return is due to our error.
If you have any questions or concerns regarding our Returns and Cancellation Policy, please don’t hesitate to contact our customer service team at [customer.service@email.com].
Thank you for choosing us, and we appreciate the opportunity to serve you.
